Our team is starting a project to correct, review, revise and re-organize a large amount of user documentation for financial industry software. We’ve involved Project Manager’s and Client Service Reps in the process and everyone is excited and supportive of the project.
One thing people keep repeating is, “How do we keep ourselves from doing this again a year from now?”
Our products are constantly updating and we are swamped. How do we make sure our help stays fresh and crispy? How do we ensure the help stays as current as the latest release of the product?
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